Partners in 33 states and into Canada, supported by one US service desk that does not close. Teams on the ground in Ohio, Florida, and Washington — headquartered in Kent, where the density is highest and a truck is a drive rather than a decision.
Most providers blur this, then disappoint you on the one that matters to your situation. Here is the split, stated plainly.
Support, monitoring, security, patching, backup, identity, phones, and advisory. Answered in the US, around the clock, by people with your documentation open. A partner in Phoenix gets what a partner in Akron gets.
In Northeast Ohio that is a drive. We have people in Florida and Washington too. Everywhere else it is arranged — we travel, or we manage a vetted local pair of hands. You know which before you sign.
Standardized environments, documented decisions, and remote tooling mean most work never needed a visit. The exceptions are hardware, cabling, and a cutover — all of which are scheduled, not emergencies. It is also why we support partners in Toronto and Calgary as comfortably as ones in Columbus.
If you run three plants in two states, or a head office and forty people who work from wherever they live, you are not managing three IT relationships. Same standards, same desk, one roadmap, one number to call.
Every site, every city, and which ones actually need someone in the building. We will tell you plainly what on-site looks like for each before you sign anything.
Or call (833) KNOWS-IT
